Last Updated: January 2026

11tk Privacy Policy — How We Protect Your Information

Your privacy is our highest priority at 11tk. This page clearly explains how your personal information is collected, how it is used, and how it is kept secure.

Our Commitment: Your personal information is never sold or shared with any unauthorized third parties on 11tk. Protecting your privacy is our ethical responsibility.

01 What Information We Collect

When you create an account and use our services on 11tk, we may collect the following types of information:

Type of Data Example Required?
Identity-Related Name, date of birth, national ID number Yes
Contact Information Mobile number, email address Yes
Financial Information Payment method, transaction history Yes
Device Information IP address, browser type, operating system Automatic
Usage Data Gaming history, login times, favorite games Automatic
Location Data Country, city (estimated from IP) Automatic

A copy of your national ID, passport, or driving licence may be requested for KYC verification. These documents are used solely to confirm your identity.

02 How We Collect Your Data

11tk collects information in several ways:

  • Directly from you: Information you provide during registration, login, payments, or when contacting support.
  • Automatically: Through cookies, log files, and tracking technologies while you browse the platform.
  • Via Third Parties: Information received from payment processors or identity verification services.
  • From Public Sources: From government databases where required to meet legal obligations.

We never collect sensitive information without your knowledge or consent. Every piece of data we collect has a specific, legitimate purpose.

03 Purpose of Data Use

11tk uses the information collected from you for the following purposes:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals and maintain transaction history.
  • Customer Support: To resolve your queries and complaints quickly and effectively.
  • Platform Improvement: To analyze user experience and improve our gaming services.
  • Marketing: To send you relevant offers and promotions with your consent.
  • Legal Obligations: To prevent fraud, combat money laundering, and meet regulatory requirements.
  • Responsible Gaming: To identify excessive gaming patterns and provide support to members.

You can stop marketing communications at any time — contact our support team or use the unsubscribe link in any email.

04 Whether Your Data Is Shared

11tk never sells your personal information. However, limited data may be shared in the specific circumstances outlined below:

  • Payment Service Providers: Authorized payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
  • Technology Partners: Gaming software providers — information shared only as needed to operate games.
  • Identity Verification Service: Third-party verification agencies to complete the KYC process.
  • Law Enforcement: When required to comply with a court order or government directive.
  • Corporate Changes: In the event of a company merger or acquisition, though this Privacy Policy will remain in effect.

Before sharing data with any third party, we ensure they meet the same data protection standards we uphold.

05 Cookies & Tracking Technologies

11tk uses cookies and similar technologies to enhance your platform experience. Cookies are small text files stored in your browser.

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences, such as language and game settings.
  • Analytics Cookies: To understand which parts of the platform are used most.
  • Marketing Cookies: To show relevant advertisements (with your consent only).

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not function properly.

06 Data Storage & Security

11tk follows the highest industry security standards to protect your information:

  • 256-bit SSL Encryption: All data transfers occur over encrypted channels, making interception virtually impossible.
  • Secure Servers: Our servers are maintained with the highest physical and digital security standards.
  • Access Controls: Only authorized staff can access data on a need-to-know basis.
  • Regular Audits: Third-party security experts regularly audit our systems.
  • Two-Factor Authentication: Two-factor authentication (2FA) is available to keep your account secure.

Data retention period: data is kept for as long as your account is active, and for up to 5 years after closure as required by law.

Important: Never share your password or login credentials with anyone. 11tk will never ask for your password via phone or message.

07 Your Rights

You have the following rights regarding your personal information:

  • Right to Know: You can find out what information we hold about you.
  • Right to Rectification: You may request that inaccurate or outdated information be updated.
  • Right to Erasure: In certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
  • Right to Object: You may object to your data being used for marketing purposes.
  • Right to Data Portability: You can request a copy of your own data.

To exercise these rights [email protected]- via email. We will respond within 30 business days.

08 Minor Protection

11tk strictly prohibits anyone under the age of 18 from using the platform. Collecting or processing data from minors is completely against our policy.

  • Age is verified at the point of registration.
  • KYC verification is mandatory for any account flagged as suspicious.
  • Any account identified as belonging to a minor is immediately disabled.

Parents and guardians are advised to use parental control software on their children's devices.

09 Third-Party Links

The 11tk platform may contain links to partner sites or payment gateways. These external sites have their own privacy policies, and 11tk is not responsible for how they collect or use your information.

We recommend reading the privacy policy of any third-party site before visiting it.

10 Policy Updates

11tk reserves the right to update this Privacy Policy as needed. Members will be notified of any significant changes in advance via email or platform notification.

The "Last Updated" date at the top of the page always reflects the current version. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact

For any questions or requests regarding our Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: Log in to the platform and chat with us directly.
  • Support hours: 24 hours a day, 7 days a week.

Your Information at 11tk Why Is It Safe?

Our multi-layered security system ensures your privacy is protected.

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256-bit SSL Encryption

Every transaction and data transfer is secured with military-grade encryption. There is no opportunity for data to be intercepted in transit.

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Your Data Is Never Sold

11tk never sells your personal information. Your data is used solely to improve your experience on the platform.

Transparent KYC Process

The identity verification process is fully transparent. Your documents are used solely to confirm validity and for no other purpose.

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Consent-Based Marketing

No promotional messages are sent without your consent. You can opt out at any time.

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Full Control Over Your Information

You always have the right to view, correct, or request deletion of your data. Simply reach out to our support team — the process is straightforward.

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Regular Security Audits

Independent security experts regularly audit 11tk's systems to ensure any vulnerabilities are identified and resolved promptly.

About Privacy Frequently Asked Questions

Never. 11tk does not sell your personal data to third parties under any circumstances. Your information is used solely for the purposes of providing our services.

Data is retained for the duration of your active account and, after closure, for up to 5 years as required by law. After this period, your data is securely deleted.

Yes, you may request the deletion of your data. However, certain information must be retained for a specified period due to legal obligations. Email us at [email protected] and we will respond within 30 business days.

Disabling essential cookies may affect login sessions and certain security features. However, turning off analytics and marketing cookies will not impact the platform's core services.

Yes, you will be notified in advance of any significant changes via email or platform notifications. You can always check the "Last Updated" date at the top of the page to confirm you are viewing the current version.
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In a Secure Environment Start Playing

Your information is fully protected under 11tk's Privacy Policy. Register now and enjoy Sports Betting, Live Casino, and much more with complete peace of mind.

18+ only. Play responsibly.

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